Shopping Bag

Frequently Asked Questions

Order Status

How do I check the status of my order?

You can check the status of your order on My Account.

How can I track my order?

You will get an email from us with tracking no when we ship your order. You can also get the tracking no from My Account

Which payment gateway do you use?

We use a leading payment gateway CCAvenue on our website.

How will I know if my order has been placed successfully?

You will receive an email confirmation from Shaye once your order is successfully placed. The mail will have all the details related to your order.

How soon will my order ship?

Please allow us 4 to 7 days.

How much is the Shipping Cost?

1. Free shipping for all purchases over Rs 1500. Shipping charges are Rs 150 for any order below this.
2. Shipping charges are non-refundable.


Returns & Exchange

What is the return policy? How does it work?

We offer free returns for a period of 4 days from your receiving the product. To be eligible for a return the product should not be washed, worn or altered. For returns, the packaging, labels, and tags should be intact. 

Pick up: We offer free pick- up from your address. You need to submit a return request at My Account and we shall arrange for the pick-up at our cost.

Once we pick up and receive your returned product, we will do a check to see it is in the same condition as when it was shipped.

All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges.

If you wish to exchange your item for an alternate product, we suggest that you return it and re-purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

2. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

3. Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you.

How do I return products which are purchased from Shaye?

You can return products purchased from Shaye within 4 days of receiving the product. Please follow these steps -

1. Create a 'Return Request’ after login on My Account. You can see “Return/ Exchange” section of Website. Follow the screens that come up after tapping on the 'Return Request’ section.

2. Click on the “Return/Exchange” option.

3. Select the order which you want to Return. Select the checkbox of Item with quantity, select the reason and mention information.

4. Accept the terms & conditions then click on “Submit Request”. You will receive an email shortly about the return.

5. We offer free pick-up service. Our logistics partner will do the pick- up from your address.

6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation.

7. For return on COD orders we will refund you after deducting the shipping charges and convenience fee.

How do I place an exchange request on Shaye?

Please go to My Account to initiate the exchange process. You can return products purchased from Shaye within 4 days of receiving the product. Please follow these steps -

1. Create a 'Exchange Request’ after login on My Account. You can see “Return/ Exchange” section of Website. Follow the screens that come up after tapping on the ' Exchange Request’ section.

2. Click on the “Return/Exchange” option.

3. Select the order which you want to Exchange. Select the checkbox of Item with quantity, select the reason and mention information.

4. Accept the terms & conditions then click on “Submit Request”. You will receive an email shortly about the Exchange.

5. We offer free pick-up service. Our logistics partner will do the pick- up from your address.

6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation.

How long will it take for me to receive the refund of my returned product?

1. We will pick up the return within 3 - 4 days of your request for return.

2. The return takes about 5 - 7 business days to reach our warehouse.

3. Shipping charges are non-refundable.

4. Shipping charges are payable in the event an item is returned or a refund is requested.

5. Once the returned product is received at our warehouse and passes all the necessary quality checks we will initiate the refund process.

6. For online payment, we shall return the funds directly to your bank account. The refund will be initiated within 7 days of receipt of your returned item. For Cash on Delivery, please provide us your bank account and IFSC code in "My Account" to enable the return of funds to your bank account.

How do I return multiple products from a single order?

If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same.

How do I return a single product when I ordered more than one product in a single order?

If you are returning single products from an order, you need to click on the item which you want to return and we will generate a Return ID for the product and you will receive an e-mail confirmation for the same.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care at 011-41315676

What should I do if I receive a damaged/defective/incomplete/wrong order?

For any defective, damaged, incomplete or wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to [email protected] and we will investigate the case and reply within 48 hours with a resolution.

We don't accept exchange and return on sale and discounted products


Cancellation Policy

Can I cancel my Order?

You can cancel your order before it is shipped by submitting request after login with the help of “Return/Exchange” section. Submit request with additional message.

After it is shipped you will need to follow the return process. To cancel an order please email us at [email protected]

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the order yourself after placing an order.
Log into My Account and change it. If you still facing any issue you can reach us on [email protected]

I just cancelled my order. When will I receive my refund?

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet.

For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive a refund on your card within 7-10 business days from the time of order cancellation.

What delivery methods do you use?

We offer Free Shipping on all orders.

We use leading courier companies such as Fedex, Shiprocket and Delhivery for shipments.

What are the payment options available?

1. Cash on Delivery

2. Online Payment

i. Credit card and Debit card
ii. Net Banking
iii. wallet

Is it safe to use my credit/debit card on Shaye?

You can be assured that we offer you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card/debit card transaction directly without any information passing through to us – we do not retain your banking information.

What happens to the money deducted from my debit card/credit card/Net Banking/Wallet for an unsuccessful prepaid order?

If your card is debited by mistake, you need not worry. Please make sure of the following at your end:

1. Please check your bank/credit card account - Has it been debited?

If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

2. If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over a call /email and we will initiate the refund within 5 to 7 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.

Is there a purchase limit for a COD purchase?

Yes, the purchase limit for a COD is Rs 4000/-.

How do I pay the courier person for COD purchase?

Please pay the courier person in cash only. We do not accept cheque or DD.